3. Training points. If training credits are included in the respective order, the following conditions also apply. “Training Credits” means prepaid funds equal to the dollar amount specified on the offer specified in the applicable Order applied to your purchase of training and certification programs (“Courses”) sold by Atlassian, as described on training.atlassian.com/ during the Eligibility Period (defined below). Training courses and credits are subject to Atlassian`s Terms and Conditions and Training Policies (“Training Terms and Policies”), subject to the terms and conditions below. In the event of any conflict or inconsistency between the applicable Order and the Terms and Training Policies, the Order shall prevail. For the avoidance of doubt, training courses and credits are not subject to the Agreement. To redeem training credits, you must make your purchase through our specified order flow and use courses through our specified platform in accordance with each course`s availability schedule. Training credits cannot be used for other purchases and cannot be combined with cash to purchase courses. You are responsible for managing your training accounts and all redemptions made through your accounts. Training points will be taken into account in our standard training fee at the time of course purchase. Training Credits expire twelve (12) months after the effective date of the order (“Eligibility Period”), regardless of the actual date of purchase.

Unused training credits, including training credits that are redeemed but not consumed, will not be transferred and are non-transferable, non-creditable and non-refundable. You can purchase additional training points that can be used during the eligibility period as agreed in a subsequent order. Keep your systems running smoothly with access to highly skilled support teams and fast response times. Whether your team uses our server, data center or cloud products, you`ll find the level of support that`s right for you. 6. Support. Notwithstanding section 3.2 of the Agreement, support for Statuspage is described on the statuspage Customer Support page. 9.4. Payment. You will pay all fees in accordance with each order, up to the due dates and in the currency specified in the order. If an order number is required for payment of an invoice, you must provide that order number to Atlassian by emailing the order number to accountsreceivable@atlassian.com.

For additional services provided at a non-Atlassian property, unless otherwise specified in your order, you will reimburse us for our pre-approved travel, accommodation and food expenses, which we may charge as they are incurred. Except as expressly set forth in Section 10 (Our Return Policy), 18.3 (Warranty Assistance), Section 20 (IP Compensation) or Section 24 (Changes to these Terms), all amounts are non-refundable, non-cancellable and non-creditable. You agree that we may charge your credit card or other payment method for renewals, additional users, overruns to set usage restrictions or scope, expenses and unpaid fees, if any. 21. Rights of Publicity. We can identify you as an Atlassian customer in our promotional materials. We will stop this immediately upon your request to sales@atlassian.com. 2.1.

Account Registration. You must create an account with us to place orders or access or receive software. Your registration information must be accurate, up-to-date and complete. You must keep your registration up to date so that we can send you communications, bank statements and other information via email or through your account. You are responsible for all actions performed through your account, including orders placed or apps activated (for which fees may apply). If you order Software through a Reseller (as defined in Section 7.8), you are solely responsible for (i) reseller`s access to your account and (ii) any rights or obligations associated with it in your applicable agreement with reseller. 9. Notices. For the purposes of these Trello-Specific Terms, the address set forth in Section 26.1 of the Agreement is deemed to be: Trello, Inc., 55 Broadway, 25th Floor, New York, NY 10006, Attn: Legal Department.

The Trello support email address is support@trello.com. Trello`s email address as defined in Section 21 of the Agreement is nomarketing@trello.com. Premier Support customers are guided through a knowledge gathering and integration process that documents environments (VM, OS, DB, drivers, network, etc.), installed applications, versions, covered instances, and previous issues in our online systems. Premier Support manages centralized information in the customer environment to increase account knowledge and save time on follow-up support requests. Atlassian Access is available for each of these plans and includes the same level of support as Premium (whether you have a Premium plan or not). Additional support is included if you have an Enterprise plan3. (a) If we confirm that the Service Level Commitment has not been fulfilled during a particular calendar month and you submit a service credit application within fifteen (15) days of the end of that calendar month, you will be entitled to a credit based on (a) the monthly fee charged for the relevant cloud product that you provided during that month; in which such an outage occurs if you have a monthly subscription or (b) 1/12 of the annual fee charged for the relevant cloud product you deployed if you have an annual plan (“Service Credit”). To receive a service credit, you must submit a ticket to support.atlassian.com, with all fields completed and accurate, and provide any other information or documentation reasonably requested. Our monitoring and logging infrastructure is the source of truth for determining the percentage of monthly availability, errors, and whether we have met the service level commitment. All calendar months are measured in the UTC time zone. Software maintenance includes access to support and software product updates for the appropriate software license. You can find specific terms and conditions in your applicable cloud terms of use or software license agreements.

After the active maintenance period expires, the software will continue to work, but you will no longer be able to access support or software updates (including security bug fixes). Note that startup licenses include only community support. Atlassian supports major releases for two years after the release of the first major iteration of that release (for example, we support JIRA 6.3.x for 2 years after the release of JIRA 6.3.0). If you need additional help, contact one of our Atlassian partners (our 3rd-party value-added resellers) who offer a wide range of professional services, training, customizations and paid support. 8.4. Training not covered. Your purchase and provision of training is subject to our Training Terms and Policies, which constitute a separate agreement. For more information about our SLA, please www.atlassian.com/legal/sla. Atlassian will endeavor to provide documentation for integration with these 3rd party applications, but does not provide support for 3rd party applications. We cannot provide support if an error occurs in a 3rd party application.

Read our guide on how to get the most out of your support, or check out our support FAQ for quick support orientation. 1-hour availability – Weekend coverage applies only to Priority and Premier support programs. Weekend coverage for Bitbucket Server, Bamboo, Crucible, HipChat Data Center, and FishEye is limited to L1 editions for eligible support offerings only. Weekend support does not cover free or open source products such as SourceTree and Clover. Weekends start from 5 p.m. U.S. Pacific Time Zone (UTC-8 and UTC-7 DST) until Monday 10 a.m. Australian Eastern Time Zone (UTC+10 and UTC+11 DST), which totals 48 hours. On weekends, when a member of the Premier support team is not scheduled in advance, Premier support requests are processed by the Select support team. As part of our onboarding processes, Premier Support customers receive local regional phone numbers that connect them directly to a technician. Phone support is available 24/7, but weekend coverage terms still apply to responding and resolving issues. 1.5 Advertising.

By mutual written agreement of the parties, you agree to be presented as the subject of a case study testimonial or white paper written by us as described in this Section 1.5. The testimonial or white paper will discuss your experience with Enterprise Support and may be published on our website, in our marketing materials or in relevant media. You have the right to approve these documents in advance, and such approval may not be unreasonably delayed or denied. 2.2. Reseller as Administrator. If you order Cloud Products through a Reseller, you are responsible for determining whether Reseller can act as an administrator and any related rights or obligations in your applicable contract with Reseller.