An abomination of a legal person. Unnecessary service. Staff are untrained, understaffed, rude, unwilling to help. Lenders should be ashamed of themselves for waiting for this company for 2 months for a new mortgage. They had everything they needed, but sat on it until the redemption numbers ran out. 3 times the exchange numbers were sent and kept sitting down until they came out again! No completion date has yet !!! Evil lawyers for something as quick and easy as a mortgage. Incompetent and unprofessional service. It`s another month before they say they`re getting new redemption numbers (but they`ve actually had them for weeks, but they`ve sat on them). The other figure of redemption will come out and go around in circles in a circle where we will go… completely stressed and I have PTSD!!! Stressed and angry beyond words. Not very good at all so far! I really regret not finding my own lawyers for my mortgage – please follow my advice and find yours. Apparently they are waiting for HM Land Regristry and check regularly, I spoke to HM Land Regristry today and they confirmed that all this was done a month ago! So what`s the stop? It`s another month, at least I`m paying over £500 for a mortgage whose interest rates are rising almost every month. Also, the person I spoke to on the phone today, we couldn`t understand each other – and I don`t think she had a clue what she was doing seemed nice enough, but with customer service like this, it`s shocking.

I`m really worried and worried now that something as important as a mortgage is in their hands. They also do not respond to messages on the portal. Unfortunately, Optima Legal Services Limited does not currently accept new clients through ReviewSolicitors. To help you get expert legal advice as quickly as possible, one of our employees may recommend another highly rated law firm to accept new clients and forward your request to them. They will then contact you to confirm your appointment. We will also send you an email with the details of the new company. My experience in dealing with Optima Legal is fantastic. Everything is finished during the forecasts.

Keeps abreast of all areas. Everything that was done on my side seemed effortless, but I know that a lot was invested by the team that made this happen for me. The worst service I`ve ever received from a company, not just lawyers. I asked them to make a net worth and mortgage transfer on my property, it took over 4 months instead of the planned 4-6 weeks! The only reason I managed to close before my mortgage offer expired was because I was spamming the portal mailbox with 60 messages a day. I downloaded all my documents on time, but they don`t do anything with them unless you pursue them. They would ignore messages on the portal for weeks and refuse to take calls, as others have also written in reviews. If they answered on the portal, the matter still wouldn`t really progress, they would find general excuses, and ignore my questions about what the status quo is. I had to remind them that this was not a favor they had done me, but actually a service I paid for, so I don`t expect to wait 3 weeks for a reply to a message. I`m a pretty close person, but after the experience I had with Optima, I would recommend spending more money and hiring a competent lawyer instead. If you have the same problems, the only thing I can suggest is to notify them relentlessly and be a nuisance, because they certainly will not work on the matter if they are left to their own devices. Where does this information come from? Most of the information on this page comes from the Solicitors Regulation Authority. However, some information may have been processed directly by the professional, the company or its representative.

Learn more. The customer service is terrible! You cannot contact your case manager or lawyer. You`re lucky if you manage to contact an agent who knows nothing and can do nothing but record a callback request that never arrives. You sit on your document and do no work! ⚠ Report abuse To notify the Law Society of any inappropriate or offensive content posted on Find a Lawyer, please visit our Contact Us page. From start to finish, the service was excellent and very quick to do. The only negative was a bit of a problem with the mortgage protection policy, as I felt pressured to accept it. I would recommend this company to others. You really have to think long and hard about using these guys. Social workers refuse to answer calls, customer services “if you can call it that” refuse to provide email addresses to social workers.

They always apologize for how Covid limits their ability to work and makes things longer (come on, guys; it`s just a bad excuse and obviously wrong on every level). I asked the same thing 3 times in 3 weeks to the “invisible” social worker and STILL no answer. No phone calls, and more importantly, the request has STILL not been processed. Currently still “hold” after 35 minutes of trying to pass. His service was shockingly poor. I`ve never had a company that has the “computer says no” attitude as bad as this company. They were working on my mortgage and my banking mistake told them never to use it again. You can`t talk to a representative if they`re not proactively getting things done. They will wait 14 days for an answer, and then, when they get it, they will propose something else and wait again and so on. I never got a reminder even though I called every day for 2 weeks. Horrible next statement Date March 31, 2023 due for April 14, 2023 This company is a complete mess This company is a complete mess! From the beginning until it is not finished, there is no support! How can this company work like this, no communication, never answering the phone, no reminder when you try to send them a message on the web portal. I would avoid this so-called law firm 100%…..

Shame on you!! I wish there was a zero-star option. I am currently in the process of extending my mortgage. I submitted all the documents at the end of August and we are now at the end of September and I have not received a response by the completion date. I may not complete my renewal due to Optima Legal`s non-communication. You have this message on the file review dashboard, which is expected to be completed by August 12, 2022. We are now from September 20 to 22 and this work is still ongoing and no completion date is set while we are only a few days away from the expiry of my current mortgage rate. In addition, there is no communication with my mortgage professional and me or even on the portal please do not use this company and avoid at all costs. Absolutely shocking company, shocking portal, almost impossible to reach a consultant on phone lines. I waited 25 minutes waiting for the second day in a row and the line was dead. It is not possible to change the information on the site, although they send one email after another saying that the information has not been completed, but absolutely no way to change the information or enter anything, so the portal likes to log you out and make you constantly reset your password. Do not use this company.

Horrible company we went with as we thought if our mortgage provider used them, they must be good enough. How can we be wrong? The remortgage process took more than 3 months. Although they returned all the documents they needed, there was silence. Do not try to call them as they will put you on hold for more than an hour and then the connection will be lost. This happened several times and emails via their secure website went unanswered. In the end, the mortgage triggered a complaint and oddly enough, we received an email the same day and things started to happen. The worst part, aside from the lack of communication and the ridiculous time it took, is that mortgage rates have gone up every month. Oh and we paid for this “service”. As part of my debt restructuring at LLoyds Bank, I was automatically assigned to Optima. Little did I know that they would let things drag on forever and that there would be almost no communication. Your online portal is not efficient because it relies heavily on standard messages and replies can be expected within 2-3 weeks (even a standard message) or not at all. The mortgage took more than 3 months and Optima was still unable to provide an estimate of the closing date.

I understand that unexpected complications may arise, but at least there should be transparent and clear communication. Due to the delays, I had to cancel the entire process and resort to my current mortgage provider and pay a higher interest rate at the last minute. It was an incredibly stressful experience that could be easily avoided with clear communication. The “free service” is now much more expensive. I wish I had chosen my own lawyer from the beginning. Never use this company if you can avoid it. Building societies and banks should stop using them if they value their customers. They made a mistake to take out my mortgage and everything could fall by now. Unable to reach someone who helps – the construction company does not pass either. Your portal is confusing and inaccurate. You don`t want to end up in that situation. ABSOLUTELY TERRIBLE COMPANY.

NO COMMUNICATION 6 MONTHS TO RECOVER A DEBT AND STILL NOT SORTED TERRIBLY SHOCKING THE MOST STRESSFUL EXPERIENCE OF MY TERRIBLE LIFE KEVIN AND ALL GUESTS AT THIS SITE SHOULD BE FOUND AND QUESTIONED UNDER OATH AS SIMILAR PEOPLE ON THIS SITE BARCLAYS ARE THE BANK WITH WHICH WE HAVE OUR MORTGAGE OFFER ALSO YOU SHOULD BE ASHAMED OF YOURSELF, TO USE THIS SHABBY BAND OF TIME WASTERS.